Contact information

At Minila, we value every customer and believe support should be simple, responsive, and trustworthy. Whether you have a question about your order, need help choosing the right size, or just want to share feedback, we’re always here to listen.

How You Can Reach Us

1. Email Support

Our primary support channel is email. You can write to us at ping@minila.in for any concerns related to orders, returns, payments, or general inquiries. We reply to all emails within 24–48 working hours.

  • For order status updates, please include your order ID in the subject line.

  • For returns or exchanges, kindly attach photos of the product so we can help you faster.

2. Instagram DM Support

You can also connect with us through our official Instagram handle: @minila.in. Our support team checks DMs regularly during working hours to ensure quick assistance.

Instagram is perfect for quick questions about styling, product availability, or to share feedback with us.

Support Timings

Our support team is available during the following hours:

  • Monday to Saturday: 10:00 AM – 7:00 PM (IST)

  • Sunday: Closed (responses will be picked up the next working day)

What We Can Help You With

  • Order tracking and delivery updates

  • Return and exchange requests

  • Size and fit guidance

  • Payment or coupon code issues

  • General product inquiries

  • Feedback and suggestions

Additional Information

For a smooth experience, please:

  • Keep your order ID handy when contacting us.

  • Use the same email address that was used to place the order.

  • Check your spam/junk folder if you don’t see our reply in your inbox.

Visit Us Online

Explore our full collection, new arrivals, and offers directly on our website:
👉 www.minila.in

Registered Details

  • Brand Name: Minila

  • Registered Name: DOZA

Email: support@minila.in
Website: www.minila.in

  • Warehouse Address: 413, Crystal Plaza, Punagam, Surat 395010, Gujarat, India

  • Support Email: ping@minila.in

  • Instagram Handle: @minila.in